Refund Policy

We have 30-days return policy. If you are not completely satisfied with the products from us, simply return unopened items within 30 days of delivery and we will be happy to arrange for the full amount refund for your purchase or exchange with another item.


Exceptions / non-returnable cases

No refund will take place for any type of opened/used products except for defective or damaged products in the first place.


Refund procedure

To start a return, you can contact us at +62 811 253 599 and we will send you a return shipping label. 

Please note that the return package will need to be sent to the following address: [GRAHA BINAR Jl. BALIKPAPAN NO.27, RT.9/RW.6, PETOJO SELATAN, KOTA JAKARTA PUSAT - GAMBIR , DKI JAKARTA ID 10160]

We will notify you once we receive the package and finish with an inspection process, plus, you will be informed whether the request for the return is approved or not.

If approved, you will automatically get a refund on your original payment method within 10 business days.

Please remember it can take some time by the internal issues of your bank or credit card company to proceed.